Terms of use
Last updated: 13 November 2026
Individual Account and Subscription Policy
MedStudy Africa subscriptions are issued for individual use and are strictly non-transferable.
Each subscriber is entitled to register up to two personal devices, with one active session permitted at a time. A new device is confirmed with a code sent to the account's email address. Signing in on another device moves the session there and signs the other device out.
Sharing login credentials, allowing third parties to access a subscription, or operating a single account for multiple students is prohibited.
MedStudy Africa reserves the right to request additional account verification where suspicious login activity or potential account sharing is detected.
Where account sharing is confirmed, MedStudy Africa may temporarily restrict access pending verification or suspend the account in accordance with these terms and conditions. Location and network information are treated as risk indicators only and are never, on their own, grounds for suspension.
Students experiencing legitimate device changes or access difficulties may request assistance from the support team at medstudyafrica@outlook.com. Students can remove up to two devices in any 30 days themselves under My account, then Account security; after that the support team resets devices on request.
Plans and AI allowances
- Prices are in US dollars: Basic USD$4.99, Plus USD$8.99 and Professional USD$12.99 a month. Yearly plans cost the monthly price × 12 less 5%: USD$56.89, USD$102.49 and USD$148.09. The 30-Day Exam Prep Pack is a single payment of USD$7.00.
- AI features use MedStudy AI credits. Plus includes 80 credits a month, Professional 120 and the 30-Day Exam Prep Pack 80; Basic includes none. Included credits reset on the 1st of each month (UTC) and do not carry over. A daily safety cap applies to requests paid from included credits.
- Each AI reply costs credits according to the activity: general question 1, detailed explanation 2, answer from your notes 3, document analysis 5, clinical case analysis 8, complex clinical reasoning 10. Questions over 30,000 characters cost 1 credit more. Credits are charged only when a reply is delivered; failed requests are refunded automatically.
- AI credit top-ups can be bought on any paid plan, including Basic, without changing the subscription: Starter 50 credits USD$1.99, Student 150 credits USD$3.49, Advanced 350 credits USD$6.99, Premium 750 credits USD$12.99 and Power User 1,500 credits USD$22.99. Purchased credits are used after the month's included credits, remain usable if the subscription ends, and expire 36 months after purchase. Credits cannot be exchanged for cash, except where the law requires it, and cannot be transferred. Credits are added only after PayPal confirms the payment. If a top-up is refunded in full, or reversed through a chargeback, the unused credits from that top-up are removed; if it is refunded in part, a proportional number of credits is removed (rounded to the nearest credit). A refund can never exceed the amount paid; a refund claim above the refundable balance is rejected and reviewed by the support team. For a refund of unused credits, contact the support team.
- All Clinical Intelligence Lab cases, the Exam Calendar and personalised revision plans are included in Professional and the Exam Prep Pack.
- A plan activates only after PayPal confirms the payment to our server.
Education only
MedStudy Africa is a study tool. Its notes, questions, simulations and AI answers are not clinical advice and must not be used to diagnose or treat real patients. AI answers can contain mistakes: check important facts against your lecture notes and current national guidelines.
Never enter or upload information that identifies a real patient.
Privacy
How we use your data is explained in our privacy notice.